Analytical digest

№ 5February 2023

Digitalization of quality

Unmute sound

Feedback from the consumer

In 2022, for the aggregation and visualization of business data, the Marketing Service implemented the Qlik Sense software platform. And one of the cuts of the platform are the claims.

Enterprise certification

All production sites managed by CJSC "Servolux" have confirmed certificates of conformity that the implemented food safety and environmental management systems comply with the requirements of FSSC 22000, HACCP, HALAL, ISO 1400.0

System management of processes at all levels

To date, at all sites of the Servolux Group of Companies, a unified approach is being introduced in managing the process of maintenance and operation of equipment, which is an important support in the life of the product.

Feedback from the consumer

In 2022, for the aggregation and visualization of business data, the Marketing Service implemented the Qlik Sense software platform. And one of the cuts of the platform are the claims.

Enterprise certification

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Natalia Valentinovna Molotkova

Head of Quality, Ecology and Product Safety Department

A unified policy for level uniformity and compliance with food safety and ecology requirements, as well as product traceability has been implemented and maintained at all stages by the Quality Service team led by Natalia Rudaya.

Behind the beautiful certificate form is the daily work of collecting, monitoring, controlling and analyzing data from all areas involved in the production process.

As a rule, an audit by Certification Bodies to confirm the implemented management system is carried out once a year.

These are the environment and environmental indicators, infrastructure, production and amenity premises, equipment, raw materials and packaging, technical process, laboratory control, production culture, personnel training.

Also social, biosecurity, process and product identification and traceability, falsification and fraud, internal and external information exchange, including claims.

The 2 step of quality digitalization is the implemented WMS warehouse management systems for several years now. They are a key component of supply chain management, providing visibility into all of a company's inventory, whether in storage or in transit.

WMS is a software solution that helps companies manage day-to-day warehouse operations, from the moment goods or materials enter a distribution or fulfillment center to the moment they leave the warehouse.

At the moment, this is the best solution to comply with the Fi-Fo and Fe-Fo principles in order to eliminate the forgetfulness of workers and to comply with expiration dates and expiration dates.

CSB-System AG, a comprehensive industry-specific IT solution for planning and managing resources, production processes and logistics, successfully operates at some sites and warehouses.

Thanks to the CSB system, the process of accepting products in terms of quality and quantity is digitalized as much as possible. Through the CSB, incoming control of the quality and safety of products entering the warehouse is also carried out.

The last step in the management system chain is customer feedback. In 2022, for the aggregation and visualization of business data, the Marketing Service implemented the Qlik Sense software platform.

This constant analysis allows you to immediately see the "bottlenecks" and make quick decisions.

The initiative to introduce the section "Claims" and start the digitalization of the process belongs to the head of the Quality Service of SZAO "Servolux". This section displays all data on product nonconformities in the form of charts and tables.

The platform automatically displays the dynamics of products, manufacturers, reasons for applying, forms the cost of product quality - the cost of control, testing, confirmation of compliance and the ratio to the volume of products released.

The platform works online and is correlated with the operation of 1C software, where data on claims received from their retail chains is automatically uploaded. The data combines all channels for receiving applications - social networks, a hotline, foreig

In this format, the human factor is excluded and there is a 100% guarantee that each appeal will be registered and considered. The next step is the digitalization of the quality of the supplied materials and the digitalization of the claims management fee

pr@servolux.com

Contacts for communication

+375 29 747 31 57